Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest | Length of data retention |
To register you as a new client | (a) Identity(b) Contact | Performance of a contract with you | Seven years after you cease being a customer (for tax purposes) |
To:(a) Manage review payments and charges made(b) Collect and recover money owed to us | (a) Identity(b) Contact(c) Transaction(d) Marketing and Communications | (a) Performance of a contract with you(b) Necessary for our legitimate interests (to recover debts due to us) | Seven years after you cease being a customer (for tax purposes) |
To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy(b) Asking you to leave a review or take a survey | (a) Identity(b) Contact(c) Marketing and Communications | (a) Performance of a contract with you(b) Necessary to comply with a legal obligation(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) | Seven years after you cease being a customer (for tax purposes) |
To enable you to partake in an event, seminar or webinar you have registered for | (a) Identity(b) Contact(c) Marketing and Communications | (a) Performance of a contract with you | 3 years from the date of last active contact by you |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity(b) Contact(c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation | 3 years from your last use of the website |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) | 3 years from your last use of the website |
To provide useful and relevant information that may be of interest to you | (a) Identity(b) Contact(c) Technical(d) Marketing and Communications | Necessary for our legitimate interests (to develop our products/services and grow our business) | 3 years from the date of last active contact by you |